Privacy Policy

1. Introduction

Akivva is a digital membership platform that enables creators to share their work and receive support from fans through paid subscriptions.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with Akivva, our website, mobile interfaces, or related services (collectively, the “Services”).

By using Akivva, you consent to the practices described here.

 

2. Scope of This Policy

This Policy applies to:

  • Visitors browsing akivva.com or related domains.

  • Registered users, including both Creators and Subscribers.

  • Anyone communicating with Akivva via email, social media, or other channels.

It does not apply to third-party websites, apps, or services that link to or integrate with Akivva (e.g., Stripe or Mailchimp), which have their own privacy policies.

 

3. Information We Collect

3.1 Information You Provide

  • Account Data: name, username, email, password, profile image, connected social accounts.

  • Payment and Billing Data: payment method details processed securely by Stripe; Akivva does not store full card or bank numbers.

  • Creator Data: content uploads, subscription tiers, and related descriptions.

  • Communications: messages, feedback, and support inquiries.

  • Optional Information: preferences, language, and demographic data if provided voluntarily.

3.2 Information Collected Automatically

  • Usage Data: pages viewed, session duration, referring URLs, and actions within the platform.

  • Technical Data: IP address, device identifiers, operating system, browser type, and approximate location.

  • Cookies & Analytics: cookies, tags, and pixels to remember preferences, measure engagement, and improve performance. See our Cookie Policy.

3.3 Information from Third Parties

We may receive limited information from:

  • Stripe, regarding payment confirmations.

  • Mailchimp/Brevo, for email analytics.

  • Social platforms, if you link your accounts.

 

4. How We Use Personal Information

We use your data to:

  1. Provide Services – create and manage accounts, process payments, and deliver subscriptions.

  2. Support Creators – display content, manage memberships, and ensure proper payouts.

  3. Communicate – send confirmations, updates, newsletters, and safety notices.

  4. Ensure Safety – detect fraud, spam, or prohibited content.

  5. Legal Compliance – meet obligations under U.S. and EU laws.

  6. Analytics & Improvement – analyze usage to improve functionality and user experience.

 

5. Legal Bases for Processing (GDPR)

For users located in the European Economic Area (EEA) or the United Kingdom, we process data under one or more of these legal bases:

  • Contractual necessity: to provide Akivva’s services to you.

  • Legitimate interests: to maintain and improve security, quality, and operations.

  • Consent: when you agree to marketing or cookies.

  • Legal obligations: to comply with accounting, taxation, or fraud-prevention requirements.

 

6. Sharing and Disclosure of Data

We never sell your personal information.
We may share limited data with:

  • Payment Processors – Stripe (payment facilitation and compliance).

  • Cloud & Infrastructure Providers – Amazon S3, Cloudflare, or equivalent hosting.

  • Email & Marketing Tools – Mailchimp, Brevo, or similar.

  • Analytics Partners – for aggregated usage metrics.

  • Legal Authorities – if required by law or court order.

All vendors are bound by contractual confidentiality and data-processing agreements consistent with GDPR and CCPA standards.

 

7. International Data Transfers

As Akivva operates globally, your data may be transferred to and processed in the United States or other countries where our partners operate.
We rely on:

  • Standard Contractual Clauses (SCCs) for EU transfers, and

  • Adequacy decisions or equivalent safeguards when applicable.

By using Akivva, you acknowledge and consent to such cross-border transfers.

 

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined above:

  • Active account data: retained while your account remains open.

  • Closed accounts: retained up to one (1) year for compliance and dispute resolution.

  • Legal or tax records: retained as required by applicable laws.

After the retention period, data is securely deleted or anonymized.

 

9. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access – request a copy of your personal data.

  • Correction – update or amend inaccurate information.

  • Deletion – request erasure of your account or content.

  • Portability – obtain your data in a structured format.

  • Objection – opt out of processing based on legitimate interests.

  • Withdrawal of Consent – opt out of marketing or cookies at any time.

To exercise these rights, email us at [email protected]. We may require verification before processing your request.

 

10. Cookies and Tracking

Akivva uses first-party and third-party cookies to:

  • Maintain session authentication

  • Store preferences

  • Collect analytics for improvement

You may disable cookies via your browser or adjust consent preferences in our Cookie Policy. Some functionality may be limited if cookies are disabled.

 

11. Security of Your Information

We use commercially reasonable measures to protect your data, including:

  • Encrypted connections (HTTPS / TLS)

  • Limited employee access on a need-to-know basis

  • Secure cloud storage and periodic audits

No method of transmission or storage is completely secure, and we cannot guarantee absolute protection.

 

12. Children’s Privacy

Akivva is not intended for individuals under the age of 18.
We do not knowingly collect or store information from minors. If you believe a minor has used our service, please contact us immediately.

 

13. California Consumer Rights (CCPA)

California residents may:

  • Request disclosure of personal data collected in the past 12 months.

  • Request deletion of such data (subject to legal exceptions).

  • Opt out of any “sale” of data (Akivva does not sell personal data).

To exercise these rights, contact [email protected].

 

14. Data Controller and Contact Information

Data Controller:
Nefter LLC
Delaware, United States

Data Protection Contact:
[email protected]

If you are located in the EEA or UK, you may also contact your local data protection authority regarding any concerns.

 

15. Updates to This Policy

We may modify this Privacy Policy periodically to reflect changes in our operations, legal obligations, or technologies.
We will notify users via email and platform notice of material updates.
Continued use of Akivva after updates constitutes acceptance of the revised version.

 

Last Updated: October 23, 2025

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